Frequently Asked Questions

Everything you need to know about ordering your custom keepsakes and return gifts.

FAQ Information

✨ Ordering & Timeline

How far in advance should I place my order?

We recommend placing your order at least 4–6 weeks in advance to ensure proper planning, customization, and production.

Can I place a last-minute order?

Yes, depending on availability. Orders needed in less than 4 weeks may incur a $50 rush surcharge.

Is there a minimum order quantity?

Bulk pricing begins at 20 pieces, which is the recommended minimum for return gift orders.

💎 Pricing & Bulk Orders

How does bulk pricing work?

20–39 pieces → 10% off
40–49 pieces → 15% off
50–74 pieces → 20% off
75+ pieces → Custom pricing

Can I mix different products in one order?

Yes. You can combine multiple product types in your order and adjust quantities as needed.

🌿 Materials & Craftsmanship

What materials are used?

All return gift pieces are handcrafted using premium Birch or Maple wood with resin artistry.

Are all pieces handmade?

Yes. Each piece is individually handcrafted, making every item unique.

✨ Keepsake Bundles

What are keepsake bundles?

Keepsake bundles allow you to combine return gifts with flower preservation and 3D photo keepsakes.

What is the Complete Memory Collection?

It includes return gifts, a custom 3D photo keepsake, and a preserved floral memory piece.

Need More Help?

📧 support@huesbylats.com

🌐 huesbylats.com

📱 +1 214 277 9105

Contact Us